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Q: How secure is shopping with
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.

SSL encrypts your order information to avoid any decoding of that information. To ensure that you login to our secure website please key-in our complete URL  as follows: 

We endeavor to make every transaction you make at 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at


Q: I have a user account with but forgot my password, what should I do ?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with The password will be sent automatically to the registered email address.


Q: I have a user account with, how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.


Q: Can I buy from without creating an account ?
Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.


Q: I have received a few emails from What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that has received your orders and will process it as soon as possible.

Order Processed: This email confirms has processed your order. 

Order Shipped: This email confirms that has delivered/shipped the order to your shipping address.


Q: Can I return an item after it is delivered to me?
Yes, you can. However, there are terms and conditions for this. Please refer to the Return Policy for more information on this.


Q: I can't find a particular product I want from online store, what can I do ?
Kindly contact us at for further enquiries. We will try our best to assist you or recommend you an alternative. 

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My-Sutera Sdn. Bhd. |Lot No 9 & 11, Jalan Tukang 16/4, Kawasan Perindustrian Seksyen 16, 40702 Shah Alam, Selangor Darul Ehsan.
Tel: 603-5518 9219 / 603-5511 8219 / 603-5510 1700 | Fax: 603-5510 2557 / 603-5510 2536