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Return Policy

If you are not 100% satisfied with your purchase, simply return your purchase to us within 10 working days from the date of purchase.

All items purchased online through are returnable for its inferior quality (size change is not included). We will pay the return-shipping costs if the product is defective or the product return was due to our mistake.

The returned product/s will be inspected upon receipt. All products return to us must be in good condition and within its original packaging. Return shall not be given for products that have had its original packaging tempered by the customer, or any visible of actual product usage, render the product ineligible for return. We shall reserve all rights and discretion in return dispute cases.

We will replace the return-product and ship within 7 days of receiving the returned product.

Please return your purchase to the following address:

My-Sutera Sales & Distribution Sdn. Bhd.
No.44, Jalan Pengasah 15/13
Seksyen 15, 40200
Shah Alam, Selangor Darul Ehsan

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My-Sutera Sdn. Bhd. |Lot No 9 & 11, Jalan Tukang 16/4, Kawasan Perindustrian Seksyen 16, 40702 Shah Alam, Selangor Darul Ehsan.
Tel: 603-5518 9219 / 603-5511 8219 / 603-5510 1700 | Fax: 603-5510 2557 / 603-5510 2536